2015年8月26日 星期三

Dr. Deming, What a career.重譯《轉危為安》《新經濟學:產、官、學各界一體適用》:戴明博士與大學,紐約大學Stern商學院為主

August 10, 2015
The Deming Podcast Is Back After A Short Summer Break!
This Week's Podcast: 

Founding Partner of Modus Institute and
Author of Personal Kanban

“You Can Have Too Many Manhattans!”

Article Image
This week’s Podcast features Jim Benson, Founding Partner of the Modus Institute. Jim discusses how he was introduced to the Deming Philosophy and how his team applies it to Knowledge Work (work that can't be seen), and what he feels is the biggest fear in an organization.
Though he was initially introduced accidently on an airplane, Jim shares how he was actively looking for a set of guiding principals around what would create a human orientated, self-aware way of managing work. As he hopes everyone finds out, the four points of the System of Profound Knowledge (SoPK) do that in a very elegant, concise and friendly way.
At Modus Cooperandi, they apply the Deming Philosophy with three guiding principals:  respect for people, SoPK, and the one point (summation of the 14 points). They take those points, and then help companies build new life systems, so they can visualize their work for the first time leading to better communication, collaboration and transparency.
Listen as Jim tells us why “the unknown” is the biggest fear in an organization. And how building trust within teams can remove one of the largest barriers to your company. Hear how some companies they’re working with are doing just that.    
The Deming Podcast Moderator is Tripp Babbitt, Service Design Architect, The 95 Method. 
About The W. Edwards Deming Institute®
Article ImageAt The Deming Institute we believe in inspiring individuals and organizations to make a difference by thinking differently, asking better questions and seeking new knowledge. 
The W. Edwards Deming Institute® was founded by Dr. Deming in 1993 as a 501(c)(3) non-profit organization. Established a few months before his passing at age 93, Deming's hope was for The Deming Institute to inspire individuals and organizations to work together with the aim for everyone to win. He believed that through learning and understanding The Deming System of Profound Knowledge® (SoPK) we can advance commerce, prosperity and peace. 
When you shop at AmazonSmile, Amazon donates 0.5% of the purchase price
to The Deming Institute.  Support us every time you shop!
The W. Edwards Deming Institute® is recognized by the IRS as a 501 (c)(3) non-profit organization.  Gifts are tax-deductible to the fullest extent of the law.

Dear Jean-Marie,

Thanks for your reply. Let me give you a report of my coming speech.
In addition to some talks about translation experience, my focus is on 
Dr. Deming's relationship with some American universities, particular 
NYU Stern School.

As you might know that Deming's Cup is in Columbia Business School, 
but his association with Columbia was shorter compare with NYU. 

Dr. Deming joined NYU at 1946, with some persuasion work of Dr. Alfred
Politz  (1902-1982) who run a major market research company at NY.
Please refer to 

*The Politz papers : science and truth in marketing research / edited by Hugh S. Hardy ; with a foreword by Darrel B. Lucas and with additional notes by W. Edwards DemingChicago, Ill. : American Marketing Association, 1990

In the Foreword By Lucas, he mentioned" How could he have approached a budget-minded business college dean to bring an international statistics authority to New York University?" (p.xii) This was enriched by Hardy's note:"...He persuaded the already-eminent statistician, Dr. W. Edwards Deming, to commute from Washington to New York to teach statistics as professor in the Graduate School of Business Administration at New York University. This made it simpler for the two to consult and collaborate on sampling and other matters, including co-authoring several articles." (pp.9-10).

In the index of "Sample Design in Business Research (Wiley,1960 本書扉頁印的職銜:Consultant in Statistical Surveys   and    Professor of Statistics   Graduate School of Business Administration   New York University ), "Politz" mentioned 6 times. 

In the long terms of formal relation with NYU, 1946-1976, Dr. mentioned several students' letters and paper in Out of the Crisis. Also a summary of  his "Rough draft of Report of Study of Former Students, Memorandum, W. Edwards Deming to Dean William R. Dill, March 30, 1976, 9."

Dr. Deming and Dr. Drucker both taught in NYU
W. Edwards Deming, Statistician Professor, 1946–1993 Quality Expert
Peter F. Drucker,  Management theorist, 1950–1972
Peter Drucker to W. Edwards Deming

May 19, 1976

Dear Ed:
I am unhappy that I cannot join all your GBA friends at this reception to honor you at your retirement.  I am too far away and will not be able to attend.  But I do not want to let this occasion go by without conveying to you my very warmest wishes.  You already were one of the stars and leaders at GBA when I joined the faculty in 1950.  And from the beginning, I looked to you and to a few of the seniors of the time for inspiration, for guidance, and above all for standards.  What I have learned from your example is beyond measurement - and cannoy possible be sampled, not even unscientifically.  But the example you gave all of us - in your concern for the individual student; in your kindness towards the new and young faculty mrmber;  and in your complete uncompromising integrity of standards and insistence on principle - was inspiration, guidance, and a constant source of renewals for me and of pride in being privileged to be associated with you.

And so I am joining with all your friends, students and admirers  today in wishing you the very best for your retirement - I know it will be an active one, a productive one, and I hope a healthy and a very long one. If only I were good enough to write a     Canticle of Praise and Thanksgivings (sic) for William Edwards Deming.
In old friendship,
As always, yours,    Pt (signed)

Dear Hanching,

Your coming speech will be very interesting, because it stresses a poorly known period of the Deming’s career. 

As you know, I have sent the amazing Drucker’s letter to Mr. Philippe Pellerin, president of the French Deming Association, Mr. Philippe Pruvost and Ms. Danijela Zivkovic, members of the Board.

Best wishes,



2015年,中國 (北京機械工業)與台灣(台北經濟新潮) 出版的2本戴明博士著作新譯《轉危為安》( Out of the crisis, 1986: 2000平裝本) 與《新經濟學:產、官、學各界一體適用》(The New Economics for Industry, Government, and Education, 1993),它們也有許多戴明博士生平的資訊。

這兩本書,1997年台北的天下文化出版過。不過,當時大家對戴明博士的學說才開始了解,問題或錯誤相當多:由於書含蓋面極廣,文字也不簡單,所以在互聯網和搜索引擎問市之前,很不容易了解諸多專門知識和術語和內容 (我指出幾次原書之引文,有些地方有錯)。譬如說,參考:重譯 Out of the Crisis小記:CEO,plan,Saline Plant;bear ...

轉形任重道遠 必須窮數十寒暑
"When we size up the job ahead, it is obvious that a long thorny road lies ahead -- decades." 
Dependence on protection by tariffs and laws to "buy American" only encourages incompetence. 
It would be incorrect to leave the reader with the impression that no action is taking place.
(Deming, 1986, Preface for Out of the Crisis) 此次版本翻譯採用張華兄作品



戴明博士寫書很持平,所以抽樣學等相關的統計學者,品質運動各派的主要人物,相關著作的重要人員(最知名的是Peter Drucker)和後起之秀 (如Peter Senge和H. Thomas Johnson 等等)都會包括在內。不過,戴明博士博士與他們的交情,則必須參考"對方"的說法。
不過,原書還是有些缺失:譬如說,從人名、大學等專名及著作引用的頻率 (從英文版的索引),我們也可以知道許多其生平的交際網絡。不過,這還有許多缺陷 (譬如說《轉危為安》將"高雄"拼寫錯誤;石川馨的兒子的演講.....),更有待補充。

底下兩本戴明博士 (1900-1993) 傳記相關的書,可能是1990初版,1992年第2版。

Kilian, Cecelia S. (1992). The World of W. Edwards Deming (2nd ed.). SPC Press, Inc.
由於作者是戴明博士辦公室30~40年的唯一秘書,對傳主的公、私生活以及學術和日常生活和要求都很熟悉,所以戴明博士70年代前的3本統計書 (共超過1400頁以上)以及《轉危為安》( 1986) 與《新經濟學:產、官、學各界一體適用》等書,她的打字功夫很好。本書還有W. A. Shewhart 的幾篇論文和戴明博士的作曲和論文匯整。她跟美國產業人士一起參訪過日本,有照片.....
Andrea Gabor (著), The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America-The Stories of Ford, Xerox, and GM, Penguin USA (P), 1992
(Andrea Gabor 新書 (2000) The Capitalist Philosophers: The Geniuses of Modern Business--Their Lives, Times, and Ideas by Andrea Gabor,此記者US News and World Report 記者)1990出《戴明傳--發現品質的人(The Man Who Discovered QualityHow W. Edwards Deming Brought the Quality Revolution to AmericaThe Stories of Ford, Xerox, and GM)》,有功夫;前數年出《愛因斯坦的女人們》,有中文本。這本書《資本主義哲學家們》寫的是一些管理學家(似乎想學暢銷書 The Worldly Philosophers by Robert L. Heibroner,記些經濟學家),戴明和司馬賀都名列其中。味道與我較相投。)

功不唐捐:7月30日逛書店,找不到要買的書。發現一本管理學大師Peter Drucker的書中有封1976年寫給Dr. Deming的祝福退休信,就將它打字:2周後,這封信讓法國戴明學會的幹部驚豔;我也在美國戴明學會留言:貴站Timeline將紐約大學退休年定在1975是錯的....

‪#‎ NYU‬ placed no. 27 in the Academic Ranking of World Universities—up from no. 32 in 2009 and no. 55 in 2003! ‪#‎ VioletPride‬http://bit.ly/1PlQhMl
Take a bow! According to Playbill‪#‎NYU‬ is the school with the most alumni currently performing on Broadway. (Not that we're surprised!)‪#‎VioletPride‬

What does it take to land a Broadway show? Hard work, talent, luck – all...

最近讀了Peter Drucker (1909-2005)在 1976年寫給戴明博士的信,賀其紐約大學Stern商學院退休,它對我衝擊頗大:Petrer Drucker to W. Edwards Deming, May 19, 1976 --當然我知道他倆是同事,不過76歲時,"正式退休",有點出乎意外。在我國體制,像戴明博士,在近30年期間,只每星期一到校上課的教授,一定會受到體制的壓力。當然,他80-90年代是美國的名人,似乎還會回校演講,我看過學生排隊簽書的照片
W. Edwards Deming Statistician Professor, 1946–1993 Quality Expert
Peter F. Drucker Management theorist 1950–1972
List of NYU Stern people  https://en.wikipedia.org/wiki/List_of_NYU_Stern_people

1940年代紐約的氛圍,可以試讀Levi-Strauss 寫的《紐約懷舊與超前的形象》1977,收入《遙遠的目光》。
1946 長得怎樣?戰後一年,百業俱興.....
Lauren Bacall in The Big Sleep

Late 1940s, Early 1950s New York, Manhattan, in Color

New York University's Stern School of Business: A Centennial Retrospective
By Abraham L Gitlow, NYU Press, 1995 (Link:Deming博士在: New York University's Stern School of B..._)


2008年,William Scherkenbach 先生給我他70年代在紐約大學Stern商學院讀MBA的講義之檔案。

New York University's Stern School of Business: A Centennial Retrospective
By Abraham L Gitlow, NYU Press, 1995
非正式創校百年......大學部50~60年代動亂: 70年代之後再展雄風....


GBA 在60年代前大師雲集,財務領域:Marcus Nadler and Jules Bogen. Peter Drucker 的管理學著作為全世界產業主管所殷切期盼的讀物。Deming 的統計品管為日本戰後產業復興之主要助力。經濟學家: Lewis Haney; Ludwig van Mises 著名的維也納學派;Herman Kross 經濟史;行銷學:Darrel Lucas* and Arnold Corbin, Slomon Fabricant 全國收入分析名家。會計:Arnold W. Johnson and Michael Schriff.

*The Politz papers : science and truth in marketing research / edited by Hugh S. Hardy ; with a foreword by Darrel B. Lucas and with additional notes by W. Edwards DemingChicago, Ill. : American Marketing Association, 1990
Lucas 教授在Foreword 中說:How could he have approached a budget-minded business college dean to bring an international statistics authority to New York University?

過去30年雖有數百名老師進出GBA,校友印象深的只有幾位 黑體:他們在其專業實務都有很深的投入。這或許是專業學校最重要的指標。

Rough draft of Report of Study of Former Students, Memorandum, W. Edwards Deming to Dean William R. Dill, March 30, 1976, 9.

喬治‧科丁(George A. Codding) 萬國郵政連盟The Universal Postal Union),紐約大學出版社,1964


喬伊斯˙奧爾西尼 (Joyce Orsini) 〈在混亂態下抑減品的總檢驗和矯正成本的簡單規則〉(Simple rule to reduce total cost of inspection and correction of product in state of chaos),1982年美國紐約大學企研所博士論文。可由密西根微縮影片大學(University of Microfilm, Ann Arbor, 48106)處購得。

喬伊斯•奧爾西尼Joyce Orsini, “ Simple rule to reduce cost of inspection and correlation of product in state of chaos,” Ph. D. dissertation, Graduate School of Business Administration, New York University, 1982.,《簡單的規則,以減少混亂的狀態檢查和產品相關的成本》,博士論文,工商總局,紐約大學,1982年研究生院。 


         我是公司會計部門的督導員。好多次我抬頭看著辦公室,心想︰要是能請走1~2位資質平庸的員工,雇用2位頂尖人材來取代,該有多好。您在某一次講演課中說過︰要從人才庫(labor pool)中找到較佳替換人員,機會是很小的。而且,要開除某人,由人才庫中挑人來遞補划不來,因為要冒著打擊整個部門士氣的風險。

        關於大將軍的影響力及天才──有這樣一則故事,恩里科•費米(Enrico Fermi)曾向萊斯利˙格羅夫斯(Leslie Groves)將軍問道︰有多少將軍可以稱之為「偉大」?格羅夫斯回答說︰大約3%。費米隨後問道︰什麼是「偉大」的條件,格羅夫斯回答說︰任何一位將軍在連續贏得5次戰役後,就可稱之為偉大。這是二次世界大戰的中期。費米說︰在考慮過大多數戰場的反抗力量,大約與攻方是相等的,這位將軍可能在2場戰役中贏1場,有14的機會可以連續贏2場,有18的機會可連續贏3場,有116的機會可以連續贏4場,有132的機會可以連續贏5場。「將軍,你是對的,大約有3% 的機會,這是數學概率,並不是天才。」(約翰‧基岡(John Keegan)著,《戰爭的面目》,維京(Viking)出版公司,1977年。)





  1. 給會計人員數字以利預算編列,以後再加以修訂。
  2. 清楚地讓每一位員工 (譬如說,500明白:企業的目的是要讓顧客滿意,並以自己的工作為榮。
  3. 每個人都要留下電話記錄。記錄上要有電話打入的時刻及談話結束時刻;並記載等候電腦顯示資料的時間,以及使用人工翻查資料的時間。我們可以用一些代碼記錄不同種類的詢問。大部份的記錄都可以自動登錄。

Peter Drucker 主編的書:為慶祝GBS/NYU 成立50周年
  • 1969: Preparing Tomorrow’s Business Leaders Today (Englewood Cliffs, NJ: Prentice Hall)

遲來的賞識威廉•迪爾(William R. Dill)任職紐約大學企管研究院院長時,大約在1972年,他邀請我一起進行一項研究,調查畢業5年以上的學生目前在做什麼?並詢問他們成功的要件是什麼?其中有一個問題是︰




(更詳細的資料,如報告名稱和那6位老師的大名,請參考:《紐約大學Stern商學院的百年史》,在網路上讀了相關的重要的一頁:他在 New York Universit...
New York University's Stern School of Business: A Centennial Retrospective
By Abraham L Gitlow, NYU Press, 1995 (Link:Deming博士在: New York University's Stern School of B..._))

2008年我問 Bill Scherkenbach 一困擾我的問題:
Deming 博士 1978年來台講學時,沒提到他在準備一本後來取名 Quality, Productivity and Competitive Position 的書。它究竟何時成書的呢?

Bill 回信之一部分 (我看過一張 Bill 與WED 在這俱樂部內部的合照)

Quality, Productivity and Competitive Position came out of the notes he used for teaching a course at George Washington University. He probably started writing it in the late ‘70s. Before 14 Points.

As his student, and because I lived in the Washington DC area, I would meet him for lunch as his guest at the Cosmos Club and discuss his latest thoughts and questions. I helped him on QPCP by making comments on the manuscript. I think he wanted a younger person’s opinion.

humanization 讓我想起WWS說 Dr Deming的統計教學:

這三課程是商業研究的統計方法,除了介紹各種統計方法本身之外,他更會結合它們究竟如何發展而成的故事。戴明博士有獨特方式、本領,將統計數學賦予人情味。 Dr. Deming had a way of humanizing the mathematics of statistics.

Eitan Zemel, W. Edwards Deming Professor of Quality and
Productivity, NYU Stern

Eitan Zemel